Issue
After a recent Windows security update, EnRoute may no longer output jobs. This issue has been resolved, and a fix is available.
Applies to
All versions of EnRoute.
Resolution
Choose one of the following options.
Option 1: Update to the latest version of EnRoute (Recommended)
- Go to https://www.saicloud.com/, login to your account, and select your EnRoute software license.
- On the left panel, click Download Now under "An update is available. Please download now."
- Run the installer and perform a clean install.
- Launch the new version of EnRoute.
- Go to Help > Load Settings to restore your settings from your previously installed version.
Note: Your activation code is shown above the download link in SAi Cloud.
Option 2: Install the patch for your current version
If you prefer to keep your current version, download and run the updated EnRoute component installer:
Download the EnRoute component update
Option 3: Apply the patch manually
- Close EnRoute.
- Download the replacement files.
- Extract the ZIP file.
- Copy the two included .exe files into the PT folder of your EnRoute installation (for example,
C:\EnRoute26\pt). The folder name depends on your EnRoute version. - When Windows asks, choose to replace the existing files.
Still having trouble?
If output still does not work after applying one of these fixes, please submit a support request.