EnRoute requires an internet connection to validate your license while using the software. If you experience one of the following issues, you may lose the validation for your license:
- No internet connection
- User is not an Administrator
- Firewall or Antivirus Blocking Flexi
- This very often includes company wide firewalls and administration policies
If you find this to be the case and cannot work around this issue for one reason or another, you can manually download and apply the license as explained here: Licensing your Software Without an Internet Connection
Setting Exceptions in your Antivirus or Firewall
This always occurs with 3rd party software. The Windows Defender and Firewall systems do not block Flexi by default. Find your Antivirus/Firewall service, look through the settings and find the Exceptions or Allowed Apps/Programs.
- If the software is looking for a .exe file to allow, find your EnRoute shortcut on your desktop, right-click it, and then select Open File Location. Look at the directory path at the top and write down or remember this location.
In your Antivirus software, go to the Exceptions and add EnRoute23.exe in the folder found above. This will allow EnRoute 23 through the firewall.
- If the software is looking for a folder to allow, choose the EnRoute23 folder shown above.
If the above does not work for you, then unfortunately we do not have any additional answers. We also do not provide support for Antivirus and Firewall programs
URL Whitelisting
If you have an IT team or a 3rd party that manages the security of your network and computers, you can send them these URLs to whitelist:
- window.saicloud.com
- api.saicloud.com
- api.artifylabs.com
The traffic for these URLs occurs over Port 443.